Booking & Cancellation Policy
You can move or cancel any booking free of charge with enough notice. Late changes carry a fee, because your place was held and others were turned away.
Payment terms
Payment is taken at booking to confirm your place.
- Workshops, Reset and one-to-one sessions: paid in full at booking.
- Group programmes, including Rewire Perform Thrive: paid in full at booking, or by a three-payment plan on request. All payments are due before week 5. For intakes with a deposit, the deposit secures your place and the balance is paid in full before the programme starts, or in two payments set out when you book.
- The Intensive: paid in full at booking, or by four fortnightly instalments, with the first at booking and the last due 42 days after booking. The plan costs more than paying in full.
- Corporate work: a 50% deposit confirms your booking, with the balance due before the first session.
Payment plans
- A payment plan is a way to pay the full fee over time. It isn’t a pay-per-session option.
- Your due dates are confirmed when you book, and you’ll get a reminder 3 days before each one.
- If a payment is missed, your sessions continue for 7 days after the due date. After that, upcoming sessions pause until your account is up to date.
- If a payment is more than 21 days overdue, your place may be released and the cancellation terms below apply.
- No late fees are charged.
Cancellations and changes
| Booking | Free change or full refund | Late change | Very late or no-show |
|---|---|---|---|
| One-to-one sessions | 48 hours or more before | 24–48 hours before: 50% of the fee | Under 24 hours, or no-show: full fee |
| Remote clearings | 48 hours or more before | 24–48 hours before: 50% of the fee | Under 24 hours: full fee |
| The Intensive | 14 days or more before your onboarding call | Under 14 days before your onboarding call: full credit toward a start date within 6 months | After the programme starts: see The Intensive below |
| Group workshops and events, including Release & Rewire | 7 days or more before | Under 7 days: no refund, but you can move to a future date or send someone in your place | No-show: no refund |
| Group programmes, including Rewire Perform Thrive | 14 days or more before the start date | Under 14 days: full credit toward a future intake | After the programme starts: as set out in your programme agreement |
| Reset monthly subscription | Cancel any time before your next billing date | Cancellation applies from the next billing period | Missed live sessions are not refunded |
Corporate engagements, including The Performance Code, follow the terms in your proposal or agreement.
The Intensive
- Sessions can be moved free with 48 hours’ notice or more.
- Between 24 and 48 hours before a session, you can reschedule once during the programme. After that, a late change counts as a delivered session.
- Under 24 hours before, or a no-show: the session counts as delivered.
- If you withdraw after the programme starts, you’re charged a pro-rata share of the programme fee for each session completed, plus the radionic analysis once begun. Anything you’ve paid above that is refunded.
- All sessions are to be used within 16 weeks of your onboarding call. You can pause once, for up to 4 weeks, by letting me know before a scheduled session.
How to cancel or reschedule
Use the link in your booking confirmation email, or email hello@brigettagates.com.au. Notice periods are counted from the time your message is received.
Running late
Sessions finish at their scheduled time so the next person isn’t delayed. Arriving late doesn’t extend your session or change the fee.
Illness and emergencies
If you’re unwell or something urgent comes up, contact me as soon as you can. I’ll look at genuine emergencies case by case.
If I need to cancel
If I cancel or reschedule your booking for any reason, you can choose a new time or a full refund.
Your rights
Nothing in this policy limits your rights under the Australian Consumer Law. If a service isn’t provided with due care and skill, or as described, you may be entitled to a refund or other remedy.