Privacy Policy
Last updated: 12 November 2026
About this policy
This policy explains how Brigetta Gates, trading as Health & Wellness with Brigetta Gates (ABN 85 262 057 357), collects, uses, stores and shares your personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
It covers everything we do: our website brigettagates.com.au, our Facebook and Instagram pages, events and stalls, one-to-one sessions, group programmes (including Rewire Perform Thrive, The Intensive, The Performance Code, Reset and Release & Rewire) and Intentional Alchemy products.
“We”, “us” and “our” mean Brigetta Gates. “You” means anyone whose information we handle.
What we collect
We only collect what we need to work with you, sell you products or keep in touch.
- Contact details: your name, email address, phone number and, for in-person or remote property clearings, your address.
- Booking and purchase details: sessions or programmes booked, products ordered, dates and payment status. We do not store full card numbers; our payment provider handles those.
- Information you share in sessions: what you tell us about your goals, history, circumstances and how you are feeling, plus our session notes. Some of this may be health information (see “Sensitive information” below).
- Workplace details: for The Performance Code, your organisation, role and the contact details of the person arranging the programme.
- Event and prize draw entries: your name, email, optional mobile and the topics you tick.
- Website and social media data: pages visited, device and browser type, and how you interact with our posts, ads and messages.
- Photos and testimonials: only with your permission.
How we collect it
Most information comes straight from you: when you fill in a form, book, buy, enter a prize draw, message us, comment on social media or talk with us in a session.
Some comes automatically from your device through our website, email platform and Meta (Facebook and Instagram). If someone else books for you, such as an employer, we may receive your details from them.
You can deal with us without giving your name where that is practical, such as a general question. We will need your details to book sessions or send products.
Why we use it
- To deliver sessions, programmes, clearings and products you ask for.
- To manage bookings, payments, receipts and records.
- To answer your enquiries and messages.
- To run events and prize draws, and contact winners.
- To send emails on topics you have chosen (see “Marketing” below).
- To improve our website, content and offers.
- To meet our legal and insurance obligations.
We will not use your information for an unrelated purpose without your consent, unless the law allows or requires it.
Marketing
We only send marketing emails or messages when you have agreed to receive them, for example by ticking a box on a form. Entering a prize draw on its own does not sign you up.
Every marketing email has an unsubscribe link. You can also opt out any time by emailing brigetta@brigettagates.com.au. We follow the Spam Act 2003 (Cth).
Sensitive information
Some of what you share in sessions may be health information, which the law treats as sensitive. We only collect it with your consent and only when it is relevant to the work we do with you.
We keep session notes confidential. We do not use them for marketing, and we never share them unless you agree in writing or the law requires it, such as where there is a serious threat to someone’s life, health or safety.
Our work complements professional medical and mental-health care; it does not replace it.
Who we share it with
We never sell or rent your personal information.
We share it only with service providers who help us run the business, and only what they need:
| Provider | What it does for us |
|---|---|
| Google Workspace | Email, calendar and file storage |
| MailerLite | Email lists, sign-up forms and newsletters |
| Meta (Facebook and Instagram) | Social pages, messaging and advertising |
| Zoom | Online sessions and group programmes |
| Commonwealth Bank (CommBank Smart Mini) | Card payments |
| DreamIT Host | Hosting brigettagates.com.au |
Some of these providers store data overseas, including in the United States. We choose providers with strong security and privacy commitments.
We may also disclose information if the law requires it, or to professional advisers such as our accountant or insurer.
Cookies, analytics and Facebook
Our website uses cookies and similar tools to work properly, understand how visitors use it, and measure our advertising.
If we use the Meta Pixel or similar tools, Meta may collect information about your visit and use it to show you relevant ads on Facebook and Instagram. You can manage this in your browser cookie settings and in your Facebook ad preferences.
When you message us, comment on our posts or submit a Facebook or Instagram lead form, both we and Meta receive that information. Meta’s own use of it is covered by Meta’s Privacy Policy.
Security and how long we keep it
We store information in password-protected accounts with two-step sign-in where available. Paper notes are kept locked away.
We keep client records for 7 years after our last session, to meet tax and insurance requirements, then delete or securely destroy them. Marketing contacts are kept until you unsubscribe or ask us to delete them.
If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner.
Seeing, correcting or deleting your information
You can ask to see the information we hold about you, correct it, or have it deleted. Email brigetta@brigettagates.com.au and we will respond within 30 days. We may need to confirm who you are first.
Facebook and Instagram data deletion: to have information we received through Facebook or Instagram deleted, email brigetta@brigettagates.com.au with the subject “Data deletion request” and the name or profile you used. We will delete it within 30 days and confirm by email.
We may keep some records if the law requires it, and will tell you if so.
Questions and complaints
If you have a question or a concern about your privacy, contact us first and we will aim to resolve it within 30 days.
- Email: brigetta@brigettagates.com.au
- Post: WOTSO Jamisontown, NSW
If you are not happy with our response, you can contact the Office of the Australian Information Commissioner on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated at the top.